Frequently Asked Questions

BreakTheCrates.com

1. How does the site work?
2. Who is eligible to sign up?
3. Do I need any special programs/software?
4. Who is on the Break The Crates staff?
5. Who can I contact about my membership?

New Music/ Digital Content
1. Where do you get your music?
2. Digital Music Copyright Act
3. Can I listen to a song without downloading it?
4. Do I have to fill out the survey to download?
5. What are "special edits?"
6. How do I get my music on BreakTheCrates.com?
7. I notice that songs are often reposted. Why is that?

Trouble Shooting
1. What do I do if I can't find what I'm looking for?
2. What if something isn't working correctly on the site?
3. Internet Explorer is stealing my downloads, what should I do?
4. How do I enable cookies?




BreakTheCrates.com

1. How does the site work?
Break The Crates is a new music database designed to promote new music singles to radio stations nationwide. Singles are distributed along with special edits, remixes, acapellas, clean, and intro versions. We distribute high quality mp3s which are tagged and Serato-ready. In order to download a song, users must complete a brief survey. We provide this feedback to record labels and artists who own the rights to the music.  To maintain credibility, only qualified DJ’s and producers are granted access to the site.

2. Who is eligible for acceptance?
Break The Crates is designed for radio programmers, mixshow DJs and influential industry professionals.  Break The Crates maintains a strict application process to verify your credentials.  After your application, a member of the Break The Crates staff may call your listed stations, venues and/or professional references.  All verified commercial broadcast and satellite radio programmers and mixshow DJs are granted access at no charge.  College radio, internet radio, and nightclub DJs may be required to pay a monthly service fee.  College radio, internet radio, and nightclub DJs may have limited access to content dependent upon promotion agreements with labels/artists.

3. Do I need any special programs/software?

All you need is a current web browser (Safari, Firefox, Explorer, Navigator) to interact with Break The Crates online.  Once a file is downloaded, you must have an mp3 player (iTunes, Winamp, Quicktime, etc) to play songs.  If you use Serato to DJ, you will notice all of our music has built-in overviews.  Some downloads have multiple files compressed into one folder.  You will need a method of extracting these files- we suggest WinZip (winzip.com) or WinRar (rarlab.com).

4. Who is on the Break The Crates staff?

Our staff includes DJs and Producers seasoned in the Urban music business. Every member of our staff is dedicated to bringing you the best content- new music, special edits, remixes, effects, production samples, etc.- to give you the cutting edge as a professional DJ/ Producer.

5. Who can I contact about my membership?

For questions about your membership, please contact support@breakthecrates.com.




New Music/ Digital Content

1. Where do you get your music?

Break The Crates receives music and other content from various business partners including record labels, managers, and promotion teams representing major, sub-major, and independent artists. In exchange, we provided our label partners with valuable data on each file. Your opinions are highly regarded.  For questions regarding our label agreements and/or to get more information on becoming a partner, please email development@breakthecrates.com.

2. Digital Music Copyright Act

Our label agreements explicitly state that:
"Client" is the authorized owner of the promotional rights in the Tracks and hereby grants Break The Crates the right and license to store, transmit and use the Tracks, as embodied in music files and other content provided by the Client. Break The Crates shall have the right to stream and distribute the Recordings and use album artwork and artists' names and likenesses [...] for the desires to obtain promotional exposure for its Tracks to support sales, radio airplay and other forms of commercial exploitation.
As such we claim safe harbor under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512.  Pursuant to the DMCA, if you are a copyright holder and believe your work is being infringed upon, please immediately contact support@breakthecrates.com and we will rectify the situation immediately.

3. Can I listen to a song without downloading it?

Yes, all of our content is available to preview (streaming format) prior to downloading.

4. Do I have to fill out the survey to download?

Yes. Record labels and artists provide us with music in exchange for detailed feedback. If we see that you are not taking the survey process seriously and answering questions blindly you may face suspension from the site. Your input is important so please take your time and consider your answers.

5. What are "special edits?"

“Special edits” are edits to songs not typically serviced to the public. Some examples of our special edits include: DJ Intros (instrumental introduction to help DJs mix), BTC Clean edits (clean edits of songs that might not pass for clean in certain formats), Chorus First (a song that is edited with the chorus at the beginning of the composition rather than its placement after a verse), DJ Outro (instrumental at the end of the song to help DJs mix).

6. How do I get my music on BreakTheCrates.com?

Please complete the Submit Music form at http://breakthecrates.com/submit.

7.
I notice that songs are often reposted. Why is that?
At Break The Crates we are concerned not only with providing DJ's with music first, but making sure we offer the best possible quality MP3's. Often we repost songs to offer you better quality files.

 

 
Trouble Shooting

1. What do I do if I can't find what I'm looking for?

If you can't find specific content or a song that you are looking for, please email support@breakthecrates.com and we will do our best to find what you need. We take our feedback from subscribers very seriously and strive to offer exactly what you are looking for.

2. What if something isn't working correctly on the site?

Please notify us at support@breakthecrates.com as soon as you notice that something isn't working properly on our site.  We will address the issue immediately.

3. Internet Explorer is stealing my downloads, what should I do?

The pop-up blocker on Internet Explorer sometimes "steals" the first download per login session.  We are currently working to fix this bug. 

To disable the File Download Block (Internet Explorer):
1. Click on Tools (in the menu)
2. Select Internet Options
3. Click on the Security tab
4. Click on the Custom Level button
5. Scroll down to Downloads: Automatic prompting for file downloads
6. Click on Enable
7. Click OK
8. Click OK

If the problem persists, please try another browser.  BreakTheCrates.com works best with Firefox and Chrome for Windows and Safari for Macintosh.

4. How do I enable cookies?

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)
* Go to the "Tools" menu.
* Select "Options".
* Select the "Privacy" icon in the left panel.
* Check the box corresponding to "Allow sites to set cookies".
* Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0
* Select "Preferences" from the Edit menu.
* Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
* Under "Privacy & Security", select "Cookies."
* Select "Enable all cookies".
* Click "OK".

Microsoft Internet Explorer 6.0+
* Select "Internet Options" from the Tools menu.
* Click on the "Privacy" tab.
* Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
* Click "OK".

Microsoft Internet Explorer 5.x
* Select "Internet Options" from the Tools menu.
* Click on the "Security" tab.
* Click the "Custom Level" button. * Scroll down to the "Cookies" section.
* To enable: o Set "Allow cookies that are stored on your computer" to "Enable".
* Set "Allow per-session cookies" to "Enable".
* Click "OK".

Microsoft Internet Explorer 4.x
* Select "Internet Options" from the View menu.
* Click on the "Advanced" tab.
* Scroll down to find "Cookies" within the "Security" section.
* To enable: o Select "Always accept cookies".
* Click "OK".

Netscape Communicator 4.x
* Select "Preferences" from the Edit menu.
* Find the "Cookies" section in the "Advanced" category.
* To enable: o Select "Accept all cookies" (or "Enable all cookies").
* Click "OK".

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